Privacy Policy

Updated Effective Date: June 10, 2025

Pino Bros Ink (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://pinobrosink.com and interact with our services.

This policy complies with the Massachusetts Data Privacy Law (M.G.L. c. 93H and 93I), and reflects best practices for handling personal data.

1. Information We Collect

We collect personal and non-personal information in the following ways:

Personal Information:

Contact details – name, email address, phone number, physical address.
Booking and consultation details – tattoo preferences, reference images, date and time of appointments.
Payment information – when you make purchases, though we do not store full credit card details; payments are processed securely via third-party providers.

Non-Personal Information:

IP address, browser type, device type, referral source, and other anonymous analytics collected through cookies and similar technologies.

2. How We Use Your Information

We use your information for the following purposes:

To schedule and manage appointments.
To respond to inquiries or customer service requests.
To process payments and provide receipts.
To improve our website, services, and customer experience.
To send transactional or promotional communications (with your consent).
To comply with legal or regulatory obligations.

3. Sharing Your Information

We do not sell your personal information.

We may share your information with:

Service providers – such as payment processors or booking platforms that help us operate.
Legal authorities – when required to comply with applicable laws, regulations, or legal processes.
Third-party tools – like Google Analytics, for performance insights (non-personally identifiable data only).

All third parties are required to maintain the confidentiality of your information and only use it for the purpose for which it was shared.

4. Data Storage and Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from loss, misuse, and unauthorized access or disclosure.

Massachusetts law requires that we:

Encrypt sensitive data when stored or transmitted.
Maintain a Written Information Security Program (WISP).
Restrict access to personal data to only those employees or contractors who require it.

5. Your Rights and Choices

You may:

Request access to the personal data we hold about you.
Request corrections to inaccurate data.
Request that we delete your personal information, subject to legal and business obligations.
Opt out of marketing communications at any time.

To exercise your rights, contact us at mgmt@pinobrosink.com or via the address below.

6. Cookies and Tracking

Our website uses cookies to enhance your experience. You may control cookie settings through your browser. Disabling cookies may affect website functionality.

7. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect information from individuals under 13 years of age.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Updated Effective Date" will reflect the most recent revision. Continued use of our services after any changes indicates your acceptance of the new terms.

10. Contact Information

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Pino Bros Ink
36 JFK Street, 2nd Floor
Cambridge, MA 02138
Phone: (617) 250-9903
Email: mgmt@pinobrosink.com